If the license server has started successfully, you will see lines similar to these (summary log lines (SLOG) omitted):ġ2:32:10 (lmgrd) FlexNet Licensing ( v11.13.1.3 build 176543 圆4_n6) started on AMPERE (IBM PC)ġ2:32:10 (lmgrd) Copyright (c) 1988-2015 Flexera Software LLC. If you do not know what the debug log file is or where to find it, please review our installation instructions (for Windows and Linux). Assert that the license server is actually runningĮxamine the debug log file of the license server. The following steps enable you to pinpoint any of these problems. A firewall blocks the communication between the client and the license manager.The server machine is not running at all.In such a case, you will need to wait for a seat to become free, or contact your license administrator if the seat count on a License Key requires increasing.The error messages listed above indicate that PLECS cannot communicate with the license manager and/or the vendor daemon running on the server computer. Core features of Enscape include: the rendering engine itself ( Enscape Viewport), Material Library, Material Editor, Asset Library (including the Custom Asset Library), and lastly, Enscape Objects (SketchUp only). Please note that when there is no seat available on a Floating License, all core features of Enscape are blocked and a notification is displayed, as is also the case when a License Key or a Trial License expires. To do that, please refer to this article. If you have problems connecting to the Enscape Licensing server, then you may need to add proxy server information or add exceptions to your Firewall. If you are using a Floating License and receive a message stating you have exceeded the number of seats, this can be caused either by there being no seat available (Enscape is open on another machine on your network) or because you are unable to connect to our Licensing server to confirm the License Key. If you receive any error messages when trying to apply your license, you can contact us at either or to get further help.

Enscape licensing